Virtual Event 2024-12-05

Introduction

This page contains the edited recording of the Discovery Admin Virtual Event, held on 2024-12-05 (after removing pauses, breaks, and customer references).

It is further broken down into logical sections, so you can view the parts, that are most relevant to you.

Part 01: How it all Started (2 mins :: 45 secs)

Summary: Discovery Admin has evolved into a seamless, standalone app based on lessons learned from numerous ServiceNow Discovery implementations.

Part 02: What was Discovery Admin (2 mins :: 45 secs)

Summary: Discovery Admin does not just troubleshoot ServiceNow Discovery logs, it completely transforms the approach for the operationalization and maintenance of ServiceNow Discovery, resulting in an increased ROI on your ServiceNow Discovery/ITOM Visibility Investment.

Part 03: Engaging our Team (2 mins :: 10 secs)

Summary: There are several ways to engage with the QuickNexus Team to ensure a successful implementation of Discovery Admin.

Part 04: a few other things we have helped with (for free) (1 min :: 49 secs)

Summary: As a bonus, we offer free support to Discovery Admin Customers during resource transitions or ServiceNow Discovery redesign, to ensure efficient handovers and no downtime for your team.

Part 05: Fixed Price Subscription (2 mins :: 4 secs)

Summary: Our fixed-price subscription offers unlimited support and resource enablement without any hourly fees, ensuring predictability and optimal support for our customers.

Part 06: Optional Managed Services (1 min :: 41 secs)

Summary: We work to empower and enable your teams to use Discovery Admin internally or with your existing implementation partner. For customers that need even more support, we also offer Managed Services, at a fixed price.

Part 07: The Resource Conundrum/The Discovery Admin Way (5 mins :: 40 secs)

Summary: Functional Resources accountable for the CMDB data quality are empowered to leverage insights from Discovery Admin, to improve the overall throughput of ServiceNow Discovery.

Part 08: Resource Enablement (Virtual) (1 min :: 52 secs)

Summary: The Discovery Admin subscription includes unlimited support for virtual resource enablement.

Part 09: In-person Events in 2025 (3 mins :: 39 secs)

Summary: Discovery Admin has several events, including in-person enablement sessions and events at Knowledge designed to help you drive better results.

Part 10: Feature Highlights (5 mins :: 57 secs)

Summary: Discovery Admin goes way beyond just troubleshooting ServiceNow Discovery Logs.

Part 11: Simple Powerful Concepts (10 mins :: 7 secs)

Summary: Lessons learned from numerous ServiceNow Discovery Implementations are powerful concepts that underpin all the Discovery Admin Features and Capabilities.

Part 12: Discovery Admin Workspace by ServiceNow (9 mins :: 36 secs)

Summary: Functional Overview of the Discovery Admin Workspace by ServiceNow.

Part 13: Discovery Admin Workspace and Discovery Admin (4 mins :: 12 secs)

Summary: Discovery Admin Workspace and Discovery Admin are complementary. Discovery Admin Workspace focuses on the initial one-time setup, while Discovery Admin focuses on the ongoing maintenance and operationalization of ServiceNow Discovery.

Part 14: The Next Discovery Admin Release (16 mins :: 34 secs)

Summary: Learn what is new in the next Discovery Admin release.

Part 15: 50+ Customer Use Cases (4 mins :: 29 secs)

Summary: Learn how other Customers are currently leveraging Discovery Admin.

Part 16: How do I (2 mins :: 51 secs)

Summary: Let us help you solve your individual use cases.

Simply ask us... 'How do I'

Part 17: A Few Requests (3 mins :: 35 secs)

Summary: Help us support you better.