Auto-Remediate Identified Errors

Introduction | Example

Introduction

It is possible to trigger the auto-remediation of errors with Discovery Admin.

While Discovery Admin can't orchestrate a fix, the Incidents generated by Discovery Admin have a consistent structure and can be configured to be assigned to any Group.

As a result, they can be used to trigger any required orchestration to auto-remediate an identified issue.

Discovery Admin has no way of automatically resolving the Incident. Any automation around Incident resolution needs to be specifically configured by the Customer as an enhancement.

Example

Let's take an example of the IEC P2.SSH.02 which corresponds to a lockout of SSH Credentials on the IP Address being discovered.

If the team receiving the Incident has a programmatic way to unlock Unix Servers, the Incident Generated by Discovery Admin can trigger an API, which can parse the IP Addresses in the Incident Description (or retrieve the IP Addresses in the Affected CIs Related List) of the Generated Incident and initiate a password reset for the identified IP Addresses.

This integration needs to be configured by the Customer.

The final step would be for the orchestration to update ServiceNow, by successfully resolving the Incident.