Watch a Demo

Introduction | Troubleshooting | Generating Incidents

Introduction

Watch the two videos below to view a quick demo of Discovery Admin for the basics of how to:

• Troubleshoot ServiceNow Discovery Logs (~ 8 mins)

• Generate Incidents and assign them to the correct Teams (~ 11 mins)

To get deeper insights into the capabilities of Discovery Admin, please go ahead and Schedule a Demo or get in touch with your Discovery Admin point-of-contact.

Troubleshooting (7 mins :: 34 secs)

Time Stamps:

0:28 - Navigating to the previous Troubleshooting

0:45 - Initiating a new Troubleshooting

1:37 - Retrieving information about the Troubleshooting from the Form

2:15 - Additional metrics on the Progress of the Troubleshooting

3:09 - Navigating to the specific Record to view the Troubleshooting results

3:49 - Top (Main) section of the Log Analysis Form

4:08 - ServiceNow Discovery section of the Log Analysis Form

4:18 - Credential Affinity section of the Log Analysis Form

4:32 - Root Cause and Remediation section of the Log Analysis Form

4:50 - CMDB Lookup section of the Log Analysis Form

5:45 - Sections of Other out-of-the-box tables from ServiceNow

6:26 - Grouping of the results of the Troubleshooting by Incident Error Code

Generating Incidents (10 mins :: 19 secs)

Time Stamps:

0:07 - Configure Incident Error Codes for Incident Generation

1:02 - Importance of the Active Flag

2:24 - Adding additional information to the Incident Description via the Summary attribute

3:50 - Changing the Active Flag Status for multiple Incident Error Codes

4:22 - Incident Generation

6:01 - Viewing the Generated Incidents

8:59 - Understanding of the Incident Description