Troubleshooting and Generating Incidents
Introduction | Contact Us | IMPORTANT | Reference Links
Introduction
If you are new to Discovery Admin, you can Watch a Demo before getting hands-on with Troubleshooting and Generating Incidents.
Once you Request a Free Trial, follow the steps below to get started with Discovery Admin and get comfortable with Troubleshooting and Generating Incidents.
Contact Us
If you have any questions or clarifications on any of the steps below, including if you see anything unique in your environment, please reach out to your Discovery Admin point-of-contact.
IMPORTANT
To make the most of your Discovery Admin Trial, please make sure to run a comprehensive set of ServiceNow Discovery Schedules (in the ServiceNow Instance with Discovery Admin) in your NON-PROD ServiceNow Instance, so you have corresponding Discovery Status Records with a LARGE number of logs that represent your typical ServiceNow Discovery Run.
Running Discovery Admin on these Logs will give you comprehensive results with an accurate representation of:
Which IP Addresses are failing ServiceNow Discovery
Why they are failing ServiceNow Discovery
What needs to be done to fix identified gaps
Which Teams are responsible for fixing identified gaps
False-positive errors which can be safely ignored
Reference Links
While numerous other features are covered in the 'How To' section of this website, the links below will give you the basics of what you need to get started with your Discovery Admin Trial.
Your Discovery Admin point-of-contact will share additional relevant 'How To' links, over your Trial window to help you explore additional Discovery Admin features.
We recommend perusing the links below as you understand What is Discovery Admin and explore how the Features and Benefits of Discovery Admin work for your ServiceNow Discovery Implementation.
Install Discovery Admin:
Get Started:
Incident Error Code:
Analyze Logs:
Generate Incidents:
Uninstall Discovery Admin: