Implementation Guidelines
Introduction | Contact Us | Demo Instance
Step 0 | Step 1 | Step 2 | Step 3 | Step 4 | Step 5 | Step 6 | Step 7 | Step 8
Introduction
Thank you for choosing Discovery Admin!
This page will guide you through each step to ensure a successful implementation.
Welcome to your journey with us!
In Summary:
Step 0 - ONGOING guidelines for ServiceNow Platform Admins to support Discovery Admin
Step 1 and Step 2 - ONE TIME Functional Enablement for resources working with Discovery Admin
Step 3 and Step 4 - ONE TIME Technical Enablement for resources working with Discovery Admin
Step 5 to Step 8 - ITERATIVE Technical Enablement for resources working with Discovery Admin
Each step depends on the successful completion of the previous step.
NOTE: This article has been updated on 2023-04-19 based on lessons learned from previous implementations. Please reach out to your Discovery Admin point-of-contact if you have any questions on the updated approach.
Contact Us
If you have any questions or clarifications on any of the steps below, including if you see anything unique in your environment, please reach out to your Discovery Admin point-of-contact.
Demo Instance
The Discovery Admin Demo Instance enables everyone to try out the features of Discovrery Admin, while following the Implementation Guidelines Steps.
Link: http://quicknexusdemo01.service-now.com
Username: discoveryadmin
Password: DiscoveryAdmin63
Step 0: Deploy
Summary:
This step provides guidelines to install / upgrade Discovery Admin.
Before migrating to PROD, anyone on the ServiceNow Discovery team who has completed Step 1 to Step 4 can validate / test Discovery Admin in non-PROD to give the go-ahead for the migration to PROD.
Audience: ServiceNow Platform Admins
ServiceNow Role: admin
Install Discovery Admin:
Upgrade Discovery Admin:
Step 1: Discovery Admin Overview
Summary:
This step provides a functional overview of Discovery Admin elaborating on its features and limitations.
Audience: Functional Resources, Technical Resources
ServiceNow Role: Not Applicable
About Discovery Admin:
Get Started:
Knowledge Assessment for Step 1:
After perusing the links above, complete the Knowledge Assessment to highlight Knowledge Gaps which can be addressed during Office Hours or Customer Working Sessions.
Click here for the Knowledge Assessment and use the following Access Code: LB5LBWP
Step 2: Incident Error Code
Summary:
This step provides functional insights into how to interpret and prioritize the results of Discovery Admin (without getting into the technical details) supported by use cases detailing how Discovery Admin has been leveraged by different Customers.
Audience: Functional Resources, Technical Resources
ServiceNow Role: none
Incident Error Code:
Analyze Logs:
Dashboards:
Generate Incidents:
Knowledge Assessment for Step 2:
After perusing the links above, complete the Knowledge Assessment to highlight Knowledge Gaps which can be addressed during Office Hours or Customer Working Sessions.
Click here for the Knowledge Assessment and use the following Access Code: PMXD586
Step 3: Ad-hoc Troubleshooting
Summary:
This step provides technical details and best practices for how Discovery Admin works along with in-depth insights into interpreting the results of Discovery Admin.
Having access to Discovery Admin in non-PROD or PROD is recommended (from this step onwards).
Audience: Technical Resources
ServiceNow Roles: itil and discovery_admin
Get Started:
Analyze Logs:
Knowledge Assessment for Step 3:
After perusing the links above, complete the Knowledge Assessment to highlight Knowledge Gaps which can be addressed during Office Hours or Customer Working Sessions.
Click here for the Knowledge Assessment and use the following Access Code: CWT9
Step 4: Scheduled Troubleshooting
Summary:
This step provides technical details and best practices for how to automatically Schedule the Troubleshooing with Discovery Admin and is the precursor for operationalizing Discovery Admin to automatically track data points aligned with when ServiceNow Discovery runs.
Audience: Technical Resources
ServiceNow Roles: itil and discovery_admin
Analyze Logs:
Knowledge Assessment for Step 4:
After perusing the links above, complete the Knowledge Assessment to highlight Knowledge Gaps which can be addressed during Office Hours or Customer Working Sessions.
Click here for the Knowledge Assessment and use the following Access Code: A44CYJ
Step 5: Contextualize Results
Summary:
Building on the results from Step 4, this step provides technical guidance to iteratively contextualize the results of Discovery Admin.
Audience: Technical Resources
ServiceNow Roles: itil and discovery_admin
Analyze Logs:
Incident Error Code:
Step 6: Visualize Results
Summary:
Building on the results from Step 5, this step provides technical guidance to iteratively visualize the Troubleshooting Results with Discovery Admin.
Audience: Technical Resources
ServiceNow Roles: itil and discovery_admin
Dashboards:
Step 7: Generate Incidents
Summary:
Building on the results from Step 6, this step provides technical guidance to iteratively enable Incident Generation with Discovery Admin.
Audience: Technical Resources
ServiceNow Roles: itil and discovery_admin
Dashboards:
Generate Incidents:
Step 8: Advanced Topics
Summary:
This step has links to advanced topics for unique use cases, which are not a part of the standard implementation steps for Discovery Admin.
Explore the links below, if applicable.
Audience: ServiceNow Platform Admins
ServiceNow Role: admin
Deploy:
Audience: Technical Resources
ServiceNow Roles: itil and discovery_admin
Incident Error Code:
Audience: Technical Resources
ServiceNow Roles: itil and discovery_admin
Generate Incidents: