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Log Analysis Table - Report Templates

Introduction | Importing Reports | Adding Reports to Dashboard | IMPORTANT


 

Introduction

 

Referencing the instructions for creating a report on the Log Analysis Table, we have pre-created 14 Reports that can be imported via XML and directly added to any Dashboard / Dashboard Tab in ServiceNow.


These reports provide insights into ALL the Incident Error Codes identified by Discovery Admin and break them down into logical categories to simplify the prioritization of which Incident Error Codes to focus on.


These 14 reports are captured in 1 XML. They are created in the GLOBAL Scope and have the suffix of 'TEMPLATE' in their name.

Please contact your Discovery Admin point-of-contact to get a copy of these reports.


 

Importing Reports

 

Importing the XML is similar to importing any XML into the ServiceNow Instance.

NOTE: You need to be a Platform Admin to be able to import the XML.

Steps:

  • Navigate to the List View of Table: Reports [sys_report]

  • Right-click the Column Header

  • Click 'Import XML'

  • Click 'Browse...' to choose the XML File

  • Click 'Upload' to upload the XML File


 

Adding Reports to Dashboard

 

Once these reports are imported, they can be added to any Dashboard in ServiceNow.


NOTE:

Before completing the steps below:

  • create a new Dashboard

    OR

  • create a New Tab in an existing Dashboard

Since Dashboards are not captured in Update Sets, please see the following Video (1 min :: 20 secs) if a Dashboard created in non-Prod needs to be migrated to Prod.


NOTE:

  • Click the 'PLUS-SIGN' to 'Add Widgets'

  • Under the 'Widget Category', select 'Reports'

  • Expand the filter by clicking the 'FILTER-FUNNEL'

  • Change the selection from 'Created by: Me' to 'Created by: Anyone'

  • Change the selection from 'Table: Select a table'

  • Search for the Table: Log Analysis [x_qune_da_log_analysis]

  • Click on 'Apply'


IMPORTANT: We recommend adding the reports to the Dashboard / Dashboard Tab in the following (REVERSE) order so that they are logically presented on the Dashboard in ascending order of the ServiceNow Discovery Phase.

Add the Reports to the Dashboard by Selecting the Report and Clicking 'Add' following the order below:

  1. DA: Pattern (Phase 5) Errors_TEMPLATE

  2. DA: Other Exploration (Phase 4) Errors_TEMPLATE

  3. DA: SSH Exploration (Phase 4) Errors_TEMPLATE

  4. DA: WMI Exploration (Phase 4) Errors_TEMPLATE

  5. DA: Identification (Phase 3) Errors_TEMPLATE

  6. DA: Other Classification (Phase 2) Errors_TEMPLATE

  7. DA: SNMP Classification (Phase 2) Errors without CMDB Lookup_TEMPLATE

  8. DA: SNMP Classification (Phase 2) Errors with CMDB Lookup_TEMPLATE

  9. DA: SSH Classification (Phase 2) Errors without CMDB Lookup_TEMPLATE

  10. DA: SSH Classification (Phase 2) Errors with CMDB Lookup_TEMPLATE

  11. DA: WMI Classification (Phase 2) Errors without CMDB Lookup_TEMPLATE

  12. DA: WMI Classification (Phase 2) Errors with CMDB Lookup_TEMPLATE

  13. DA: Eliminate Noise (Ignore non-actionable Errors)_TEMPLATE

  14. DA: Design (Phase 0) and Shazzam (Phase 1) Errors_TEMPLATE

After adding the above reports to the Dashboard

  • Click the Three Lines (Configuration) on the Top Right of the Screen

  • Click on the '2x2' (4 boxes) Quick Layout to format the Dashboard


As a result, the reports will be displayed in a 2x7 matrix in the following order:

  1. DA: Design>Phase 0>Shazzam>Phase 1 | DA: Eliminate Noise>Ignore

  2. DA: WMI>Phase 2>with>Lookup | DA: WMI>Phase 2>without>Lookup

  3. DA: SSH>Phase 2>with>Lookup | DA: SSH>Phase 2>without>Lookup

  4. DA: SNMP>Phase 2>with>Lookup | DA: SNMP>Phase 2>without>Lookup

  5. DA: Other>Phase 2 | DA: Identification>All>Phase 3

  6. DA: WMI>Phase 4 | DA: SSH>Phase 4

  7. DA: Other>Phase 4 | DA: Pattern>All>Phase 5


 

IMPORTANT

 

DO NOT MODIFY THESE REPORT TEMPLATES.


Instead, simply insert-and-stay to make a copy of the relevant reports and modify those copies. These copies can be renamed and modified thereafter.


This provides a balance between retaining the consistency in the templates provided by us and your ability to quickly enhance any report, to align with specific Incident Error Codes generated by Discovery Admin in your ServiceNow Instance.

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