Log Analysis Table - Report Templates

Introduction | Importing Reports | Adding Reports to Dashboard | IMPORTANT

Introduction

Referencing the instructions for creating a report on the Log Analysis Table, we have pre-created 14 Reports that can be imported via XML and directly added to any Dashboard / Dashboard Tab in ServiceNow.

These reports provide insights into ALL the Incident Error Codes identified by Discovery Admin and break them down into logical categories to simplify the prioritization of which Incident Error Codes to focus on.

These 14 reports are captured in 1 XML. They are created in the GLOBAL Scope and have the suffix of 'TEMPLATE' in their name.

Please contact your Discovery Admin point-of-contact to get a copy of these reports.

Importing Reports

Importing the XML is similar to importing any XML into the ServiceNow Instance.

NOTE: You need to be a Platform Admin to be able to import the XML.

Steps:

• Navigate to the List View of Table: Reports [sys_report]

• Right-click the Column Header

• Click 'Import XML'

• Click 'Browse...' to choose the XML File

• Click 'Upload' to upload the XML File

Adding Reports to Dashboard

Once these reports are imported, they can be added to any Dashboard in ServiceNow.

We recommend adding the reports to the Dashboard in the following (REVERSE) order so that they are logically presented on the Dashboard in ascending order of the ServiceNow Discovery Phase.

• QN-P5

• QN-P4.OTHERS

• QN-P4.SSH

• QN-P4.WMI

• QN-P3

• QN-P2.OTHERS

• QN-P2.SNMP-NOLOOKUP

• QN-P2.SNMP-LOOKUP

• QN-P2.SSH-NOLOOKUP

• QN-P2.SSH-LOOKUP

• QN-P2.WMI-NOLOOKUP

• QN-P2.WMI-LOOKUP

• QN-IGNORE

• QN-P0-P1

After adding the above reports to the Dashboard

• Click 'Configuration =='

• Apply the '2 Rows' (4 boxes) Layout

As a result, the reports will be displayed in a 2x7 matrix in the following order:

• QN-P0-P1 | QN-IGNORE

• QN-P2.WMI-LOOKUP | QN-P2.WMI-NOLOOKUP

• QN-P2.SSH-LOOKUP | QN-P2.SSH-NOLOOKUP

• QN-P2.SNMP-LOOKUP | QN-P2.SNMP-NOLOOKUP

• QN-P2.OTHERS | QN-P3

• QN-P4.WMI | QN-P4.SSH

• QN-P4.OTHERS | QN-P5

IMPORTANT

DO NOT MODIFY THESE REPORT TEMPLATES.

Instead, simply insert-and-stay to make a copy of the relevant reports and modify those copies. These copies can be renamed and modified thereafter.

This provides a balance between retaining the consistency in the templates provided by us and your ability to quickly enhance any report, to align with specific Incident Error Codes generated by Discovery Admin in your ServiceNow Instance.