Incident Table

Introduction | Report Creation | Additional Attributes

Introduction

The Incident Table is the out-of-the-box Table in ServiceNow that contains all the Incidents generated by Discovery Admin.

Multiple Incidents generated by Discovery Admin via the Incident Generation feature provide the necessary data points which can be displayed via the Report.

Report Creation

Follow the configurations below to create a simple trending report that can be added as a Widget to a new or existing Dashboard.

<Create a Report>

• Navigate to: Reports > Create a Report

<Data>

• Report name: _ENTER_REPORT_NAME_

• Source type: Table

• Table: Incident [incident]

• Click Next

<Type>

• Type: Bar > Bars

• Click Next

<Configure>

• Group by: Created

• Stack by: State

• Select: Stacked Bars

• Aggregation: Count

<Main Report Frame>

• Go to the Main Report Frame and click the 'Funnel' Icon to Configure the Filters below.

• Filters:

• Short Description STARTS WITH ‘Discovery Troubleshooting’ AND

• Short Description CONTAINS ‘INCIDENT_ERROR_CODE_1’ OR

• Short Description CONTAINS ‘INCIDENT_ERROR_CODE_2’ OR

• Short Description CONTAINS ‘INCIDENT_ERROR_CODE_N’ OR

• ADD_ADDITIONAL_FILTERS_AS_REQUIRED_ for 'INCIDENT_ERROR_CODE'

• Click 'Save' to save the updates and view updated the results

IMPORTANT: Remember to Name the Report to make it intuitive for the End Users consuming the Report to understand what the Report contains.

<Screenshot>

Compare the screenshot below with your configuration to ensure the Trending Report is configured correctly. (Click on the image below to make it bigger)

Additional Attributes

Consider leveraging the following attributes in the Report Filters to further enhance the results of the Trending Report.

• Assignment Group

• Priority

• Category

In short, ANY attribute on the Incident Table (or referenced by the Incident Table) can be leveraged for Reporting.